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Citizen Charter
Divisional Secretariat


Citizen Charter of Divisional Secretariat

Serial No | Service provided | Main document to be produced | Max time taken to serve | Main officer responsible |
1 | countersigning of residency certificates |
National Identity Card | 03 Minutes | Certification officer/AO/Ast.Div.Sec |
2 | Issuing of valuation certificates |
Completed certificate | ½ Hour |
Divisional Secretary |
3 | Issuing of income certificates |
Application certified by the div secretariat | ½ Hour | Asst Div Sec/Div Sec |
4 | Issuing Birth/Death/Marriage Certificates |
Formless process | 05 Minutes | Additional Dist. Registrar |
5 | Approval to release of compulsory savings | Respective application form | 05 Minutes | Div Sec/Ast.Div.Sec |
6 | Issuing Dry Rations cards |
Relevant application | 10 Minutes | Asst Div Sec |
7 | Issuing of Income certificate |
Application with the documents | 1 Hour | Accountant |
8 | Issuing of assessment certificate | Assets deed with recommendation from GN | ½ Hour | Div Sec |
9 | Issuing of land license after approval |
Approved Application | 1 Day | Div Sec |
10 | Recommendation of miscellaneous subsidies |
Prescribe from with recommendation from social services officer | 1 Weeks | Div Sec / Asst Div Sec |
11 | Approval of public donations |
Prescribe from with recommendation from social services officer | 4 Days | Div Sec / Asst Div Sec |
12 | Payments of samurdhi grants |
Application with written supporting documents | 3 Days | Div Sec/Ast.Div.Sec |
13 | Subsidies paid by Social Development Fund |
Application with recommendation | 1 Days | Div Sec |
14 | Provision of solutions for electricity objections |
Electricity objections summons letter | 2 Weeks | Div Sec/Ast.Div.Sec |
15 | Approval of loans mortgages on land title deed | Land title deed | 1 Day | Div Sec |
16 | Recommending Electricity Application |
Recommended application with deed | ½ Hour | AO/Asst Div Sec |
17 | Issuing of license to transport animals |
Application approved by veterinary surgeon | ½ Hour | Asst Div Sec |
18 | Issuing of timber permit | Recommended Application | 2 Days | Div Sec |
19 | Issuing of senior citizenship Identity Card |
Birth Certificate or Identity card | 1 Day | Asst Div Sec |
20 | Transferring of ownership of gift of land |
Deed of land and application | 2 Weeks | Div Sec |
21 | Naming of succession for gifted land | Common 155 application with recommendation | 3 Weeks | Div Sec |
22 | Registration of birth after prescribe time |
Application together with documentary evidence |
4 Weeks | Additional District Registrar |
23 | Provision of disaster loans |
Application with recommended from GN / | 2 Weeks | Asst Div Sec |
24 | Issuing of timber transport license | Application | 4 Weeks | Div Sec |
25 | Naming of transfer of license land |
License and GN report | 1 Day | Div Sec |
26 | Issuing of liquor permit | Recommended report from excise dept | 2 Hours | Div Sec |
27 | Submitting of National Identity Card to RGD |
Application recommended by GN | 3 Days | AO/Asst Div Sec |